Disruptive innovations are
beginning to transform legal services and the manner in which they are
delivered:
Online service delivery is allowing both legal
professionals and unlicensed providers to serve clients remotely;
Ranking and review information regarding legal
professionals is allowing clients to assess the quality of professionals before
retaining them – a previously difficult proposition;
The unbundling of services, is transforming the
distribution of tasks in legal services and ending traditional “black box”
models of service delivery;
and
Automation is changing the nature,
and volume, of tasks that legal professionals perform.
As a result
of these innovations and the new competition they bring, the regulatory
framework in which legal professionals operate is under pressure. Legal
professional exclusivity, entry restrictions and self-regulation are all being
challenged.
Competition authorities can
play a role in advocating for regulatory systems that reflect current market
realities and ensure market access for pro-competitive disruptive innovations.
This process will require consideration of the objectives of legal professional
regulations, particularly those addressing market failure, as well as the
current design of those regulations.
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