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Saturday, April 28, 2018
5 Expert Tips for 5-Star Client Reviews
5-star client reviews and client referrals are some of the most affordable ways to attract new clients and market your firm. Here are 5 tips to gain new clients and keep them happy.
#1 Measure Client Satisfaction
In my
post
featuring an interview with Mary Juetten, she recommended small law firms track their NPS (Net Promoter Score) to measure client satisfaction and collect feedback from previous clients. I’m reiterating that this is a
must
for all small law firms because without the NPS and feedback, you don’t know how you are perceived, what clients appreciate, or where you need to make improvements.
READ MORE HERE
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