The Consumer
Sentinel Network (CSN) is a secure online database of millions of consumer
complaints available only to law enforcement.
In addition to
storing complaints received by the FTC, the CSN also includes complaints filed
with state law enforcement organizations such as the Hawaii Office of Consumer
Protection, the Montana, North Carolina and Oregon Departments of Justice, the
South Carolina Department of Consumer Affairs, the Tennessee Division of
Consumer Affairs, and the Offices of the Attorneys General for Alaska,
California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Massachusetts,
Michigan, Mississippi, Nevada, Ohio and Washington. Federal agencies, including
the Consumer Financial Protection Bureau and the Internal Revenue Service,
contribute data.
The Commission
also receives complaints from the Canadian Anti-Fraud Centre. Non-governmental
organizations also provide complaint data to the FTC.
The Council of
Better Business Bureaus, consisting of all North American BBBs, is a major
contributor of complaint data.
Other
organizations include PrivacyStar and the National Consumers League. Law
enforcement partners - whether they are down the street, across the nation, or
around the world - can use information in the database to enhance and
coordinate investigations.
Non-government
organizations that contribute complaint data cannot see CSN complaints. Access
to CSN is limited to law enforcement organizations.
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