The reason that Uber drivers
will always struggle
They don't have a relationship
with the customer. It turns out that finding a customer and knowing where he
wants to go is almost as valuable as having a car and knowing how to drive it.
Because Uber and other middlemen are earning permission to connect with their
customers, the driver will always get the short end of the stick.
They can easily replace the
driver, but the driver can't easily replace Uber.
It's clearly difficult to gain
the trust and attention of customers. Which is precisely why it's the best way
to build an asset.
The world is here, knocking at
our door
The Almond range extender is a
pretty cool wifi device. Mine had a hiccup, so I called tech support. In just a
few minutes on a toll free line, Maan Thapa graciously identified and fixed my
problem, throwing in a few suggestions as well. Maan is from Nepal and he works
in India. The Almond is manufactured in Taipei and their marketing is done in
Dubai.
Proximity is overrated.
If the boss can write it down,
she can find someone cheaper than you to do the work
Probably a robot. The best
jobs are jobs where we don't await instructions, where using good judgment and
taking initiative are far more important than obedience.
The economy is now powered by
connection, not industry. Connection and innovation and the instant movement of
data means that the rules most of us grew up with are quickly
becoming obsolete.
In Linchpin and Icarus, I laid out the math of our
future at work. All the demagoguery doesn't matter, because those
old-fashioned, well-paid common factory jobs, powered by a steam engine or
an assembly line—they're not coming back.
Instead, we have a chance to
invent something extraordinary in their place.
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