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Monday, March 7, 2016

The Consumer Sentinel Network Data Book for January - December 2015 (PDF)


The Consumer Sentinel Network (CSN) is a secure online database of millions of consumer complaints available only to law enforcement.

In addition to storing complaints received by the FTC, the CSN also includes complaints filed with state law enforcement organizations such as the Hawaii Office of Consumer Protection, the Montana, North Carolina and Oregon Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Nevada, Ohio and Washington. Federal agencies, including the Consumer Financial Protection Bureau and the Internal Revenue Service, contribute data.



The Commission also receives complaints from the Canadian Anti-Fraud Centre. Non-governmental organizations also provide complaint data to the FTC.

The Council of Better Business Bureaus, consisting of all North American BBBs, is a major contributor of complaint data.

Other organizations include PrivacyStar and the National Consumers League. Law enforcement partners - whether they are down the street, across the nation, or around the world - can use information in the database to enhance and coordinate investigations.


Non-government organizations that contribute complaint data cannot see CSN complaints. Access to CSN is limited to law enforcement organizations.

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